I sold a car, and called my auto insurance company, GEICO so that I could remove that car from my policy. After that was completed, the agent asked if I wanted a quote for an umbrella liability policy. This kind of sales tactic is called an “up-sell”. I was a bit annoyed, but amused, so I said that I would listen. I was then passed over to the liability insurance sales woman. As my first GEICO employee passed me off, he said “She will help you with the insurance that you need”; and the new employee said “How can I help you get the insurance that you need?”.
Of course, I did not “need” any insurance. This is all part of trying to sell, trying to make the customer believe that they have additional needs, needs that they were not even aware of when they placed the call.
I answered a series of questions, after which the woman said that she was sorry, but I was not eligible for insurance because I was a “politician”.
I serve on my local Select Board, a kind of town council that is common in New England. I get to go to a meeting every other week, and deal with other matters in between, all for a stunning $600 a year. I think of myself more as an administrator and a public servant than as a politician. But, whatever.
It irritates me that GEICO sees public service as making me an undesirable insurance customer. Are that many politicians being sued these days?
Shame on you, Geico. You turned a neutral call from me into an opportunity to get pissed off at you. Way to go.