I have been a loyal reader of the Windows Secrets newsletter for over 15 years. Each week, I could expect to receive an informative newsletter in my email. I could read it right there, although links were provided to additional content.
Penton purchased WS recently, and they turned a convenient information service into an annoying attempt to force people to their web sites to sell ads. They now send out teasers and force the reader to go to their site, log in, and read the content there.
If I wanted to go to the web, I would have used Google in the first place, and bypassed WS entirely. And that is what I am now doing. The WS content was appreciated when it was convenient and easy to access. Once Penton made it difficult, the WS content has no value to me.
I respect Penton’s right to make their content less available and more annoying, so I simply unsubscribed. And this is where I got really pissed off.
Repeated attempts to unsubscribe and contact customer service have failed to garner a response, and the unwanted spam emails continue from Penton, now at the rate of 2 or 3 each week. I imagine that Penton’s actions are actually illegal, given that I have unsubscribed repeatedly.
Not much you can do if a company like Penton will not listen to your communications. I guess they want to keep their readership numbers up, even while people are abandoning WS in droves. Good luck with bad customer service, Penton…